Guests

Who needs a call. Who praised us. Sample.

When

Theme

—

Hot issues

Named people in the file. Draft only. Nothing emailed.

Drew Example

Not called

Food

Skull Creek Dockside · food 2 · service 4 · wait 3 · hospitality 4

Dockside understaffed FOH Saturday. Fish came out lukewarm. Service was fine.

Recovery · Not called

Call Drew before the dinner rush

Morgan Guest Example

Draft ready

Wait

Poseidon · food 5 · service 3 · wait 2 · hospitality 4

Poseidon wait. Anniversary table held — door was slow.

Recovery · Draft ready

Send the wait draft before Saturday door

Avery Example

Called

Wait

One Hot Mama's HHI · food 4 · service 3 · wait 2 · hospitality 3

Mama's patio wait. HHI room faster than Bluffton, still a Saturday line.

Recovery · Called

Avery is on the list. Watch the patio line tonight.

Lee Example

Thanked

Praise

Frankie Bones HHI · food 5 · service 5 · wait 4 · hospitality 5

Riley Example read the table and never rushed us.

Recovery · Thanked

Riley already has the thank-you. Not a recovery.

Robin Example

Not called

Waitsample

One Hot Mama's Garage Bar · food 4 · service 3 · wait 2 · hospitality 3

Garage Bar Saturday line. Robin waited past the hour they were given.

Recovery · Not called

Call Robin before the next Saturday door

Chris Example

Called

Foodsample

SERG Take Out Kitchen · food 2 · service 4 · wait 4 · hospitality 4

Catering pickup. Order was short a tray. Chris flagged it at the window.

Recovery · Called

Confirm the makeup tray landed. Already on the list.

Jamie Example

Draft ready

Hospitalitysample

Nectar Farm Kitchen HHI · food 4 · service 4 · wait 3 · hospitality 2

Patio table felt ignored after the first course. Host never circled back.

Recovery · Draft ready

Send the hospitality draft. Jamie is local.

Pat Example

Not called

Servicesample

CharBar Co · food 4 · service 2 · wait 3 · hospitality 4

Friday dinner at CharBar Co. Checkback never came. Pat asked the bar for the check.

Recovery · Not called

Call Pat. Local, Community Strong.

Taylor Guest Example

Draft ready

Hospitalitysample

Local Legend Brewing Co. · food 4 · service 4 · wait 3 · hospitality 2

Taproom Friday. First hello was late. Taylor stayed; the bartender caught up.

Recovery · Draft ready

Send the hospitality draft. Not a hard recovery.

Find a guest

Lookup by email, then last-10 phone, then name+zip. Try pat.example@example.com, 843-555-0202, or Jamie Example + 29926. No Toast. Nothing sends.

The file

9 named people. Lookup stays in the fold above.

Pat Example

local

pat.example@example.com · 843-555-0201 · 29926

email yes sms yes Community Strong active 3 scores

Rooms: CharBar Co, Coastal Provisions

Friday dinner at CharBar Co

Not called

Recovery · Not called · Call Pat. Local, Community Strong.

Chris Example

local

chris.example@example.com · 843-555-0202 · 29910

email yes sms no Community Strong lapsed 3 scores

Rooms: SERG Take Out Kitchen, Nectar Farm Kitchen Bluffton, Signature Catering & Events

Catering pickup at SERG Take Out Kitchen

Called

Recovery · Called · Confirm the makeup tray landed. Already on the list.

Drew Example

tourist

drew.example@example.com · 843-555-0203 · 29928

email no sms yes 2 scores

Rooms: Skull Creek Dockside, Skull Creek Boathouse

Lunch at Skull Creek Dockside

Not called

Recovery · Not called · Call Drew before the dinner rush

Jamie Example

local

jamie.example@example.com · 843-555-0204 · 29926

email yes sms yes Community Strong active 2 scores

Rooms: Nectar Farm Kitchen HHI, One Hot Mama's Garage Bar

Nectar Farm Kitchen HHI patio

Draft ready

Recovery · Draft ready · Send the hospitality draft. Jamie is local.

Robin Example

local

robin.example@example.com · 843-555-0205 · 29909

email no sms no 2 scores

Rooms: One Hot Mama's Garage Bar, The Rooftop Bar

One Hot Mama's Garage Bar, long wait

Not called

Recovery · Not called · Call Robin before the next Saturday door

Lee Example

tourist

lee.example@example.com · 843-555-0206 · 07450

email yes sms yes 2 scores

Rooms: WiseGuys, Frankie Bones HHI

WiseGuys anniversary

Thanked

Recovery · Thanked · Riley already has the thank-you. Not a recovery.

Morgan Guest Example

local

morgan.guest.example@example.com · 843-555-0212 · 29928

email yes sms yes Community Strong active 2 scores

Rooms: Poseidon, Frankie Bones HHI

Saturday at Poseidon

Draft ready

Recovery · Draft ready · Send the wait draft before Saturday door

Taylor Guest Example

local

taylor.guest.example@example.com · 843-555-0213 · 29926

email no sms yes 1 scores

Rooms: Local Legend Brewing Co.

Local Legend Brewing Co. taproom

Draft ready

Recovery · Draft ready · Send the hospitality draft. Not a hard recovery.

Avery Example

local

avery.example@example.com · 843-555-0214 · 29926

email yes sms yes 2 scores

Rooms: One Hot Mama's HHI

Mama's HHI patio

Called

Recovery · Called · Avery is on the list. Watch the patio line tonight.

Add to the file

Import CSV

Would land on a merge queue. No Toast write. Nothing emailed.

Guests

Hot issues

Drew Example

Morgan Guest Example

Avery Example

Lee Example

Robin Example

Chris Example

Jamie Example

Pat Example

Taylor Guest Example

The file

Pat Example

Chris Example

Drew Example

Jamie Example

Robin Example

Lee Example

Morgan Guest Example

Taylor Guest Example

Avery Example

Import CSV

Walk-in